Hudya has agreed to acquire Telipol’s mobile customers from December 1, 2018.
From that date, you as a Telipol customer will be transferred to Hudya, where you will keep and use your subscription as you are used to, with the same SIM card and Telenor coverage.
When you are transferred from Telipol to Hudya, we assure you that
we will take care of you in the best possible way.
We will also strive to be available if you have questions or need help.
We can promise you two things:
– prices and terms
– SIM card
– Telenor coverage
In other words, you will have one of the most affordable mobile subscriptions on the market both today and after December 1st.
Below we’ve answered some questions you may have about the acquisition and transfer to Hudya.
NB! This FAQ only counts for our new customers transferred from Telipol. Click here for FAQ for Hudya Mobile customers.
You can also read more at telipol.no/hudya.
Yes, your subscription will stay exactly like it used to be at Telipol. If you had data rollover included at Telipol, you will keep that service and all other included services after the transfer to Hudya. NB! Hudya also offers Hudya Mobile, a flexible mobile subscription, and in this subscription there is no data rollover. It is unnecessary since you pay as you go for your exact data usage.
If you had no extra spending in November beyond what is included in your subscription, you did not receive a monthly invoice invoice for December from Telipol.
The reason for this is Hudya’s transition from 2 to 1 month’s prepayment of monthly fee.
The exception here is new subscribers who subscribed in November. If so is the case, you should have received a monthly invoice for the days you were customer in November and for December.
In December, you will receive an invoice from Telipol if you had any extra usage in November.
We will not charge you for the monthly fee in December, since Hudya change from 2 to 1 months advance payment.
You will receive your first invoice from Hudya in January, including both monthly subscription fee for Januar and usage for December.
During a transition period after December 1, you will have access to Min Side (My Page) at Telipol.no, where you will find your invoice and an overview of your data usage. We will also link directly to this page from My Hudya.
In parallel, we develop My Hudya, so you eventually can monitor everything at one place.
At Hudya, it will be much easier for you to order extra data – by SMS!
You will receive an SMS from no. 417 16 202 when you have reached 80% of the data included in your subscription.
If you want extra data, you can easily order it by replying to the SMS. You reply either 1GB, 5GB or 15GB depending on the amount you want. The price is NOK 99, 199 or 399. We will confirm your order and in a short time you may surf again.
You can at any time order extra data by sending an SMS with code 1GB, 5GB or 15GB to no. 417 16 202.
Your current direct debit (AvtaleGoro) will be automatically transferred to Hudya, you don’t have to do anything.
Yes. You can still change/upgrade your subscription and choose between the different types of subscriptions after the transfer from Telipol to Hudya.
You may for example upgrade from Fri 1GB to Fri 3GB, and you do it easily at Min Side at telipol.no.
You will be able to log in to My Hudya from December 1 when your Telipol subscription is transferred to Hudya.
If you would like a quote on our other services, just contact us either at tel. 21 41 56 00, or we will be glad to call you.
Please go to hudya.no and leave your phone number in the dialog box at the top of the page, and we will call you as soon as possible.
No, this will continue as before on your current SIM card.
Do you need help? We are here for you!
Our opening hours are three hours longer than you are used to from Telipol.
You can contact our friendly and skilled customer service from Monday to Friday between 08.00 AM to 16.00 PM.
There will be no changes to your subscription. It will be transferred to Hudya just the way it is.
In addition, you also get:
Hudya Group is a Norwegian group established in August 8.th 2016, with operations in Oslo, Stockholm and Copenhagen.
We are challengers of today’s market, building a digital platform where we collect everyday services in one place. We want to make things easier for you, so you can save time and money and spend time on what really matters to you.
You get transparent and fair deals on everyday services, without annoying fees and long contracts.
You will no longer have to search everywhere and enter into agreements with multiple providers to get the best deals. Exept mobile, we provide great deals on power, insurance and refinancing of loans, saving you both time and money.
At My Hudya, you can log in using Vipps or a one-time password (from December 1st), and find an overview of the invoices and payment history of your mobile subscription, and all the other Hudya products you order.
It’s easy to get in touch with us. You can talk, email and chat with our friendly and effective educators.
Hudya bought Telipols portifolio of mobile customers.
Your subscription stays the same, with the same terms and conditions, the same SIM card, Telenor coverage and services.
Telipol og Hudya will coopreate with the transfer to ensure everything goes smoothly.
We wanted to strengthen our mobile focus and kick start our Hudya Mobile activity in Norway.
Mobile telephony is the fourth service we offer at hudya.no, and comes in addition to the services power, insurance and refinancing of loans.
The transfer from Telipol to Hudya will take place in December.
After the transfer, you will be able to use your mobile subscription as normal, with the same prices, terms and conditions, the same SIM card and the Telenor coverage.
No. You continue using the SIM card you are using today.
Yes, there will be no change, and you will continue with Telenor network coverage.
Yes, you get many benefits as a Hudya customer.
Besides keeping your reasonable mobile subscription just the way you are used to, you get:
You can also switch to our flexible mobile phone subscription Hudya Mobile. This subscription is connected to Telia’s network.
Hudya Mobile is great for you who have 2 GB or more in your Telipol subscription and want a flexible subscription where you pay low prices for exactly the data amount you use.
You are billed per MB, and the low prices of data decreases the more you spend.